Congratulations for downloading Event Espresso, the most powerful online event registration and ticket sales software plugin for WordPress.
We’d like to take a moment to introduce you to your Event Espresso Account. Please refer to the below image as you reference each item on your account. You can also click the image to view it in more detail.
1. Profile Image
By default we use your account email address to try and associate your account with your Gravatar profile. If you do not have a Gravatar profile, a default profile image will be chosen for you.
2. Quick Links
With the Edit Account Details link you can edit your account details such as your name, email address, password, etc. The Support Forums link will navigate your browser to the support forums. The Logout button will end your logged-in session on EventEspresso.com. You will be required to log into your account when you return to EventEspresso.com/login.
3. Quick Downloads
You can click each bubble to download a plugin zip file or scroll to the Downloads section at the bottom of your account.
4. Support Notifications
You will be notified on your account of special messages that apply to a majority of Event Espresso users. These messages may range from urgent support notices or special messages from the Event Espresso team.
5. Recent News
You will be notified of news posted to the Event Espresso blog.
6. Subscribed Support Topics
This is an archive of the support forum discussions that you have subscribed to. You will receive an email notification from EventEspresso.com when a new comment has been posted to a discussion. You can subscribe to a topic by clicking the “Follow” button on any forum discussion page.
7. Bookmarked Support Topics
This is an archive of the support forum discussions you have bookmarked for future reference. You can subscribe to a topic by clicking the “Favorite” button on any forum discussion page.
8. My Support Topics
This is an archive of quick links to the support topics that you have created on the support forums.
9. Account Status & Settings
You will see a message that displays your account type, the expiration date and renewal notices. At 30 days before your account expires, you will receive a notice on your account that your support license is expiring, and you will be given special pricing to renew your license.
10. Premium License Key
Premium license keys enable you to receive automatic upgrades for all Event Espresso products in your account. Adding your license key to the General Settings > Support License setting of Event Espresso will activate your license key. You will then be allowed to download new releases of Event Espresso.
One-click upgrades will only work on one installation of WordPress per license key, so you will want to choose which site you want to use your license on for one-click upgrades. If this is a development or test site, please DO NOT enter your Support License Key. Save it for the live production site, otherwise you will unnecessarily run into issues with needing to have your key reset. If you need more than one license key we recommend purchasing the developer license or contacting us to try and arrange two license keys on your account.
Requests Reset – If you receive a notification that there is an update for Event Espresso but that your license key is not active or can only be used on one account AND your support license is active (not expired) then request that we reset your license key to try and resolve the error. If you have used your support license key on a development website and now need to re-associate your license key to the live website, you can request a reset from this widget.
With a premium license key you will also have access to Pre-release Channel downloads and updates.
11. Free License Key
License keys that are appended with “_FREE” can only be used for downloading Event Espresso Lite. These license keys can be used as many times as you want. Using a license key from EventEspresso.com will give you access to free Event Espresso Lite downloads. If you try to use a free license key in the premium version of Event Espresso you will receive an incorrect license key notification.
12. Redeem Premium Support
If you have purchased priority support, you will have a notification on your account to complete a form to start the process to get priority assistance. You will be asked for a description of how we can help you and also credentials to your website.
If you have not purchased priority support, you will not see this widget area. After the issue related to your support token is resolved, or the time allotted to your support token(s) is used or expires this widget area will be removed.
13. Downloads & Documentation
Clicking the disk icon will download that plugin zip file that you can install on your website. You can also click the name of the file to download the file.
Clicking the note icon will link you to the documentation page about that download.