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Home › Forums › Event Espresso Premium › You have the correct Site License Key for Event Espresso but your current member

You have the correct Site License Key for Event Espresso but your current member

Posted: September 7, 2013 at 7:21 am

Viewing 5 reply threads


Karen Cima-Thornhill

September 7, 2013 at 7:21 am

I’m having the same issues as others had. I tried the suggestion of removing my key from general settings and saving blank, and then resetting. No relief. I need to update a few things by Monday or Tuesday of next week for my client. Please help.


Dean

  • Support Staff

    •

September 9, 2013 at 2:23 am

Hi I reset the licence key. Please remove it from your site, save the settings, add it back and re-save. If it isn’t resolved within 24 hours please advise.


Karen Cima-Thornhill

September 9, 2013 at 11:17 am

Hi Dean – I did this with no relief. Do you think it’ll take a full 24 hours to resolve?


Josh

September 9, 2013 at 12:41 pm

Hi Karen,

It looks like the stats are showing that the site is on 3.1.26.P? Is that the case? If so, it may require doing a manual update as the auto update code was refactored around .30.

After updating manually please be sure to request a reset key and we’ll reset it for free.

http://staging.eventespresso.com/wiki/updating-event-espresso/


Karen Cima-Thornhill

September 9, 2013 at 8:39 pm

Hi there I updated. Can you please do the reset for me. Also, How do I add volume discounts?


Dean

  • Support Staff

    •

September 10, 2013 at 1:37 am

Hi

The reset is done.

You can get the Volume Discount add on from the Pre Release channel – here is a guide http://staging.eventespresso.com/wiki/pre-release-channel-guide/

The Volume Discount documentation is here http://staging.eventespresso.com/wiki/volume-discount-add-on/
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Status: closed

Updated by Dean 11 years, 4 months ago ago

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