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You have the correct Site License Key for Event Espresso but your current …

Posted: April 8, 2014 at 6:43 am

Viewing 4 reply threads


Jason Paizes

April 8, 2014 at 6:43 am

Hi Guys

Same issue on my site. sbcnorthwestmetro.com.au. This is the only domain I have EE on but error message states that it only allows one domain… Could you either reset key or let me know what to do?

Thanks a million.
Jason


Lorenzo Orlando Caum

  • Support Staff

    •

April 8, 2014 at 7:12 am

Hey Jason,

I’ve just reset your Support License Key. In a few minutes, you’ll receive a confirmation to your email address on your Event Espresso account.

If you are using Event Espresso 3, please login to your WordPress admin and locate Event Espresso in the admin menu. Then click on General Settings. Scroll down to the bottom of the page and locate the area for Support License. Now copy the existing key. Then erase the existing key and click on Save Options. After the page refreshes, scroll back down to the Support License area and paste your key and click on Save Options.

If you are using Event Espresso 4, please login to your WordPress admin and locate Event Espresso in the admin menu. Then click on General Settings. Copy the existing key which appears at the top of the page. Then erase the existing key and click on Save on the right side of the screen. After the page refreshes, please paste your key and click on Save once more.

These steps will refresh your Support License Key for Event Espresso.

Please let me know if this helps!

—
Lorenzo


Jason Paizes

April 8, 2014 at 5:42 pm

Hi Lorenzo. Thanks for your response.

That did not work. The same error message is displayed across the top of the page. “You have the correct Site License Key for Event Espresso, but your current membership access only allows for automatic upgrades on one domain.”

Any other ideas?
Cheers
Jason


Lorenzo Orlando Caum

  • Support Staff

    •

April 8, 2014 at 6:51 pm

Hi,

I’ve created a new support license key. Please use the updated one that is available in your Event Espresso account page:

https://staging.eventespresso.com/users/sbcitmooti-com-au/

—
Lorenzo


Jason Paizes

April 8, 2014 at 7:52 pm

Great! That worked.

Thanks Lorenzo – I really enjoy working with you guys.

Regards
Jason
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Updated by Jason Paizes 10 years, 10 months ago ago

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