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"You have the correct Site License Key for Event Espresso but..." | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › "You have the correct Site License Key for Event Espresso but…"

"You have the correct Site License Key for Event Espresso but…"

Posted: October 16, 2013 at 10:26 am

Viewing 8 reply threads


cgtlea

October 16, 2013 at 10:26 am

(The previous comment regarding this was closed to replies…hence a new one).

“You have the correct Site License Key for Event Espresso but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.”

In my account, it shows the correct domain, site key is on site, etc. Still getting the above message.


Jonathan Wilson

  • Support Staff

    •

October 16, 2013 at 11:41 am

Hi there,

I have reset your license key. Please remove the key from the field in your settings, save, then reenter the key and save again.

Let us know if you have any issues.


cgtlea

October 21, 2013 at 10:52 am

Thanks Jonathan, but I’m still getting the same error. Would you mind taking a look:

[MODERATED – Please do not add credentials to a public forum]

http://usdsf.org/wp-login.php

Best,

Rich

  • This reply was modified 11 years, 4 months ago by Dean. Reason: moderated


Dean

  • Support Staff

    •

October 21, 2013 at 11:46 pm

Hi,

Please send login details via http://staging.eventespresso.com/send-login-details/

NOTE: login details need to be Admin level and FTP details are appreciated.


cgtlea

October 22, 2013 at 4:22 pm

Done.


cgtlea

October 22, 2013 at 5:43 pm

Still same error, despite my account showing that the key has not been activated.
“There is an automatic update for Event Espresso available but your Site License Key has not been set. Please go to the Event Espresso General Settings page to set your Site License Key. You can locate your license key from your account on the Event Espresso website.”

[Site note: would be nice to be able to edit posts, for example in the event login details are posted].


Josh

October 22, 2013 at 9:22 pm

Hi there,

Posts are editable within a timeframe. Can you check those credentials you sent? None of them work.


Dean

  • Support Staff

    •

October 23, 2013 at 1:08 am

Hi,

I recreated the licence key and installed it, updates should work ok now.


cgtlea

October 23, 2013 at 4:32 am

Thank you. Updates seem to be working.

Viewing 8 reply threads

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The original Forum description...

Status: closed

Updated by cgtlea 11 years, 4 months ago ago

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