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WP site hacked, inaccessible. Need to access my events and attendee info asap | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › WP site hacked, inaccessible. Need to access my events and attendee info asap

WP site hacked, inaccessible. Need to access my events and attendee info asap

Posted: September 30, 2013 at 10:58 am

Viewing 4 reply threads


lafamiliamedicina

September 30, 2013 at 10:58 am

My site: lafamiliamedicina.com seems to have been hacked and is inaccessible at the moment.

We are using EE for our retreat bookings and i need access to our event information asap. There doesn’t seem to be a way for me to access this information outside of going through WP.

ANy suggestions how i can access this? Thanks.


Sidney Harrell

  • Support Staff

    •

September 30, 2013 at 11:10 am

Do you have phpmyadmin access or cpanel access through your host? If not you should contact your host immediately to reestablish your access with a new password. Once you have phpmyadmin access through your cpanel, then you can change the admin passwords in the database, removing the hacker’s access to the site. You’ll also be able to see your event and attendee data in the database.


lafamiliamedicina

September 30, 2013 at 11:17 am

I do have access to myphpadmin and will change the password.

I looked through our database files but couldn’t find anything corresponding to our EvEs events. Do you an idea of the file name or location?


lafamiliamedicina

September 30, 2013 at 12:00 pm

My issues have been resolved. Thanks!


Sidney Harrell

  • Support Staff

    •

September 30, 2013 at 12:49 pm

Because the password is hashed before it gets stored in the database, what you see in the database or change it to is not the actual password. You should be able to register a new user and copy the hashed password of the new user into the password field of the admin. Let us know when you get admin access back again.
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Status: closed

Updated by Sidney Harrell 11 years, 4 months ago ago

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