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When is the Default Registration Confirmation Email used? | Event Espresso - Staging Server

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When is the Default Registration Confirmation Email used?

Posted: March 10, 2014 at 2:16 am

Viewing 3 reply threads


Ronald Aoki

March 10, 2014 at 2:16 am

Good day,

When is the Default Registration Confirmation Email used?

If “Send registration confirmation emails before payment is received?” is set to “No,” what is the purpose of the registration confirmation email?

Upon initial registration, I would like my attendees to get a “registration confirmation” email with a specific notice that their seat is not reserved until payment is received. Is this not recommended?

Please advise.


Dean

  • Support Staff

    •

March 10, 2014 at 4:09 am

Hi,

The registration confirmation email is sent to the registrants to advise them that they have succesfully registered.

Some people do not want this email to go out before payment has been confirmed, as such if “Send registration confirmation emails before payment is received?” is set to “No” the emails will only go out after payment.

Upon initial registration, I would like my attendees to get a “registration confirmation” email with a specific notice that their seat is not reserved until payment is received. Is this not recommended?

Well, those who register – paid and not paid – will get the same email, so if you don’t mind users who have paid getting that notification then it is fine.


Ronald Aoki

March 11, 2014 at 12:45 pm

Thanks, Dean,

Here’s what my “Registration” confirmation letter currently says:

***This is an automated response – Do Not Reply***

Thank you, [fname] [lname], for registering for [event] which begins on [start_date] at [start_time] to [end_time] and will end on [end_date].

Location: [location]

Phone: [location_phone]

Google Map: [google_map_link]

Your seat has not yet been reserved until payment is received. You will receive a detailed payment confirmation email once payment is received.

If you have not done so already, please submit your payment in the amount of [cost].

Click here to review your payment information [payment_url].

[edit_attendee_link]

Should you have any questions, please contact [contact].

Thank you.

Dean, is this okay, in your opinion?


Dean

  • Support Staff

    •

March 12, 2014 at 2:18 am

Looks good to me but the content of your emails is, as always, up to yourself.
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Status: closed

Updated by Dean 10 years, 10 months ago ago

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