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Carla Taylor
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November 26, 2012 at 4:41 pm
Due to PHP memory limitations, I moved my website http://www.alcci.org.au to a new host. but i start getting the following warning message when I login to wordpress admin module.
“You have the correct Site License Key for Event Espresso but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.”
could you please advice how can I resolve this isuue
Thank u and regards
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Josh
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November 26, 2012 at 4:46 pm
Hi Carla,
We’ll need to reset your key. I’ll reset that right now, and what you can do next is go to Event Espresso>General settings on your new host’s site and remove the key there and save. Then you can go to your account page and copy then paste the key from the account page into the key field in Event Espresso>General Settings, then save again.
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Carla Taylor
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November 27, 2012 at 1:47 pm
Hi Josh,
I’m still facing the same problem, I removed the key then saved then copied the key from my account page an saved the settings.
Please note that in my accounts page, I still have the same old license key, it doesn’t change after you reset it.
Regards
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Josh
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November 27, 2012 at 2:02 pm
Hi Carla,
The key number isn’t supposed to change after we reset it. When we reset it, it will detach itself from any sites that claim it. Is the site on the old server still up and running somewhere? If so, can you verify that the key has been removed there?
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Carla Taylor
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November 27, 2012 at 2:16 pm
Hi again, and thank u for ur replay.
Josh the old website is not accessible now, and we moved to the new host since November 24
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Josh
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November 27, 2012 at 2:52 pm
Hi Carla,
It looks like you’re on version 3.1.28.2, which has the older pue-client.php. Please see this post:
http://staging.eventespresso.com/topic/3-1-28-5-update-on-license-key-issues-and-fix/
and select one of the options that will work best for you.
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Carla Taylor
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November 27, 2012 at 4:37 pm
Hi Josh
i uploaded the file pue-client.php, coul you please reset my license key
Thank you in advance
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Josh
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November 28, 2012 at 8:03 am
Hi Carla,
Your key has been reset. The next step is to remove the key that is entered in Event Espresso>General Settings and save. This will clear the entry in the database. After that, you can re-enter the key from your account page and save.
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