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Users appear as confirmed before they confirm? | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Users appear as confirmed before they confirm?

Users appear as confirmed before they confirm?

Posted: October 16, 2012 at 7:44 am

Viewing 5 reply threads


Aura Software

October 16, 2012 at 7:44 am

I have seen some strange behaviour in EE. I have an event, which is free, and when I submit my registration details it takes me the “Confirm Registration” page. However, once on this page, the attendee is already confirmed as attending the event when I go to Dashboard -> Event ESpresso -> Event Overview -> Attendees.

Shouldn’t the person only be added to the attendees list AFTER they have confirmed their registration?


Jonathan Wilson

  • Support Staff

    •

October 16, 2012 at 7:48 am

Hello Rob,

That is actually how Event Espresso is designed to work. Also, we had a feature that allowed registrants to edit their information before clicking Confirm Registration, but we were having issues with it, so we pulled it. We have added it back into the next update which should be out soon. I’m not positive on a date. Also we are working on an option that will allow you to remove the confirmation page entirely, but I’m not sure when that will be available.


Aura Software

October 17, 2012 at 2:55 am

Hi Jonathan,

The only problem with that is, the email gets sent after you hit the second confirm, but they are registered in the system after the first submit. So, at which stage is the person really part of the course?

thanks,
Rob


Aura Software

October 17, 2012 at 2:55 am

Also, they only get a registration ID after the second step…


Jonathan Wilson

  • Support Staff

    •

October 17, 2012 at 8:07 am

Rob,

Let me do some testing on my end. I will get back with you as soon as possible.


Jonathan Wilson

  • Support Staff

    •

October 17, 2012 at 9:04 am

Rob,

I tested the feature that I explained to you above that will be in the next update. When I chose to disable the Confirmation Page, I received confirmation emails when clicking “Submit” on the registration page. So, I think that feature will be of use to you. Again, I’m not sure on an exact date because we have a few tickets to finish testing before release. But, we are hoping it will be soon.
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Updated by Jonathan Wilson 12 years, 3 months ago ago

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