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Unable to see First and Last Name questions | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Unable to see First and Last Name questions

Unable to see First and Last Name questions

Posted: April 19, 2014 at 9:21 pm

Viewing 11 reply threads


Aaron Goulding

April 19, 2014 at 9:21 pm

I know I must be missing something. I have EE4.2.1 installed, along with WP3.9. I’ve tried doing a fresh install of EE, and on building my event, it appears First Name and Last Name questions refuse to show up when attempting to register.

Any specific things I can check? I also note that Last Name does show up as an option for the Address Information question group, but neither show up in the Personal Information question group, and neither show up in any new question groups I create.

Thanks!


Aaron Goulding

April 19, 2014 at 9:23 pm

Oh also, plugins:
Disable Comments
Fourteen Colors
Fourteen Extended
Limit Login Attempts
WPTouch Mobile Plugin

If any of these are a problem, I’d rather remove them and make our even work.


Lorenzo Orlando Caum

  • Support Staff

    •

April 20, 2014 at 1:03 pm

Hi Aaron,

Your Personal Information question group should look like this:

http://cl.ly/image/0R3N283W1u05

Are you missing those system questions?

—
Lorenzo


Aaron Goulding

April 20, 2014 at 1:13 pm

Aha. Yes it does look a bit different on mine.

http://i.imgur.com/oN47xW6.png


Lorenzo Orlando Caum

  • Support Staff

    •

April 20, 2014 at 1:53 pm

Those questions appear to be for the address question group.

Are there any other question groups?

—
Lorenzo


Aaron Goulding

April 20, 2014 at 1:57 pm

There is the two system groups, Personal and Address. Address has the following questions: Last Name Email Address Address Address2 City State/Province Country Zip/Postal Code Phone Number

which are all check-able, and not greyed out. None are checked.

There is also a test group I created called Name Preferences, which has no questions available. I haven’t created any custom questions yet.

Thanks!


Lorenzo Orlando Caum

  • Support Staff

    •

April 20, 2014 at 2:08 pm

I’m not sure how that happened. Were you trying to move system questions to different question groups or did you swap the names for the personal and address question group?

http://cl.ly/image/0R3N283W1u05
http://cl.ly/image/0O3x023J152F

—
Lorenzo


Aaron Goulding

April 20, 2014 at 2:11 pm

This is after completely wiping all EE tables and data, removing the plugin, then installing fresh, so unsure if there’s something broken with my WP install. At this point, should I be doing a complete re-install?


Lorenzo Orlando Caum

  • Support Staff

    •

April 20, 2014 at 7:58 pm

Hi,

Could you please create a temporary WordPress admin login so I can take a closer look at this issue?

Please share that temporary login through the secure link below:

https://staging.eventespresso.com/send-login-details/

Thanks.

—
Lorenzo


Aaron Goulding

April 20, 2014 at 8:13 pm

Sure thing. Credentials submitted


Lorenzo Orlando Caum

  • Support Staff

    •

April 20, 2014 at 8:35 pm

Hello,

I wanted to let you know that I’ve received your temporary login. You’ll receive a message to your email account shortly.

Please reply directly to that email so we can continue to work towards a solution.

Thank you.

—
Lorenzo


Dean

  • Support Staff

    •

April 21, 2014 at 2:19 am

What Lorenzo has said so far is correct, it appears that the question groups have been recreated somehow.

The 2 core question groups need to have the right ID otherwise they will have the wrong questions showing up. Personal Info should be ID 1 and Address should be ID 2.

I can’t really say how this has happened, especially if you had wiped the tables previously.

One possible (untested) solution would be to edit the database and change the id of the question groups.
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Status: closed

Updated by Dean 10 years, 9 months ago ago

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