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Unable to install EE | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Unable to install EE

Unable to install EE

Posted: November 26, 2012 at 9:04 pm

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Rebecca

November 26, 2012 at 9:04 pm

Unable to download EE, simply circles back to my account page where it shows my license key but says it is not active. Also bought the VIP Membership but my account makes no mention of it. When I ordered EE today, there was an option to buy help with installing. I didn’t buy it at the time, but I would like to purchase now. However, can’t find it anywhere on the website. Thanks for helping.


Garth

  • Support Staff

    •

November 26, 2012 at 10:07 pm

Hi Rebecca,

How are you today? Sorry for your trouble. We’re not sure why your account wasn’t updated correctly. I have updated it and you can now get the files from your account page.

You can also buy a support token or configure and install if you still need:

http://staging.eventespresso.com/product/priority-support-tokens/

http://staging.eventespresso.com/product/basic-install-with-configuration/
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Status: closed

Updated by Garth 12 years, 1 month ago ago

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