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Unable to find past attendees | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Unable to find past attendees

Unable to find past attendees

Posted: December 6, 2013 at 1:19 am

Viewing 11 reply threads


mpurse

December 6, 2013 at 1:19 am

I don’t seem to be able to search for attendees from past events. Any idea what I am doing wrong?

Thanks, M


Anonymous

December 6, 2013 at 3:11 am

Hi mpurse,

Are you setting the the status filter to ‘All (Active / Inactive)’ before searching?


mpurse

December 6, 2013 at 6:32 am

Yes I am. It only brings up attendees for future events, not past.


Anonymous

December 6, 2013 at 6:44 am

How exactly are you loading the attendees?


mpurse

December 6, 2013 at 6:48 am

1. Click all attendees.
2. Select Show All/Incomplete
3. Put name in live search filter
4. Hit enter


Anonymous

December 6, 2013 at 7:15 am

The reason you only get the future attendees is your event’s are filtered for upcoming events by default. Only the attendees for the filtered events load.

So you need to first load all events by setting the filter similar to this http://d.pr/i/ec8q

Hit retrieve/filter.

Then do the steps you posted above.


mpurse

December 6, 2013 at 7:24 am

I believe I have done that: http://awesomescreenshot.com/0582241ac2

Yet I can find this person by going to past events and viewing the attendees list. But not by searching for his name.


Anonymous

December 6, 2013 at 7:50 am

Hi, that’s the attendee screen.

Before you get to that, on the Event Overview page, you need to load ALL events. (which will then in turn load all attendee’s)

So from the beginning go to Event Espresso -> Event Overview.
From there set the filter as http://d.pr/i/11tr

Click any of the filter buttons to then pull all events.

Then click ‘All Attendees.

Set the filters once more if need be (this is purely for attendees now)

Then search for the attendee and it should be displayed.

Hope that helps :)


mpurse

December 6, 2013 at 8:12 am

I am doing all that, and on several names its fine. But on some it will not show any at all, that I know are there?


Josh

December 6, 2013 at 9:16 am

Can you clarify the “some” part of that? Is it some events or something else?


mpurse

December 6, 2013 at 9:46 am

Names of attendees that i am searching for


mpurse

December 7, 2013 at 3:39 am

I upgraded to the new EE today and was able to find the attendee that I couldn’t yesterday. However, now I can’t find someone else that I know is there.

Can you please publish step by step instructions to search for current AND past attendees because each time I follow what I think are the steps I come up with a different result – i.e. sometimes the name shows, sometimes it does not. I can’t figure out the logic.


Anonymous

December 9, 2013 at 7:49 am

To load all attendees from all past/present/future events.

Go to Event Espresso -> Event Overview.
Set the ‘Status’ filter to ‘All (Active/Inactive)’
Set the Database row retrieval dropdown to ‘All’
http://d.pr/i/11tr
Then click ‘Retrieve’ or ‘Filter Status’

All Events have now been loaded from the database.

Now Click the ‘All Attendees’ link. (Make a note of the attendee count)

Now type in the attendee’s name in the Live Search.

If the Attendee count changes to a lower number at any time, all attendees are no longer loaded from the database, repeat the above steps to reload.
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Status: closed

Updated by Anonymous 11 years, 1 month ago ago

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