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Tickets being confirmed as sold via PayPal but Incomplete via Event Espresso | Event Espresso - Staging Server

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Tickets being confirmed as sold via PayPal but Incomplete via Event Espresso

Posted: October 7, 2013 at 10:50 am

Viewing 5 reply threads


Steve Boulter

October 7, 2013 at 10:50 am

To whom it may concern… We are currently using Event Espresso to sell tickets to an upcoming event on our site. Some customers are purchasing tickets and receiving PayPal confirmations however Event Espresso is saying the attendee is in complete…. So currently more tickets are being registered than there should be. Please let us know why this would be ASAP.

Thank you.


Josh

October 7, 2013 at 12:06 pm

Hi Steve,

This can happen if the Instant Payment Notification in your PayPal account has not been enabled yet. There are more things to check that are listed here:

http://staging.eventespresso.com/wiki/how-to-set-up-paypal-ipn/


Steve Boulter

October 7, 2013 at 12:41 pm

Thanks very much for your response Josh….. So I’ve taken the advice of the link supplied and installed the .zip Espresso transaction file on the link you sent after ensuring the stps were set correctly in the previous step and I know get the follow error on the transaction page:

An error occurred. No ID or an invalid ID was supplied.

Any idea as to what would cause this? Thanks in advance.


Sidney Harrell

  • Support Staff

    •

October 7, 2013 at 12:55 pm

If you go to the transactions page directly in your browser, then you will get that message. The page is expecting you to get there as a result of a message sent after processing a transaction through a gateway. That message will contain the attendee id. The best way to test is to process a test transaction is with a sandbox account. You can go to sandbox.paypal.com to sign up for an account.


Steve Boulter

October 7, 2013 at 1:07 pm

Ok thank you very much!


Dean

  • Support Staff

    •

October 8, 2013 at 12:25 am

Please let us know how you get on with this.
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Status: closed

Updated by Dean 11 years, 3 months ago ago

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