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Ticket PDF Download Fatal Error | Event Espresso - Staging Server

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Ticket PDF Download Fatal Error

Posted: August 14, 2013 at 1:10 pm

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Michel Neray

August 14, 2013 at 1:10 pm

The ‘download ticket’ link is not working, for us or for attendees. We get the following fatal error:

Call to undefined function imagecreatefrompng() in /home/mneray/public_html/wp-content/plugins/event-espresso/tpc/dompdf/lib/class.pdf.php on line 4258

EE version: 3.1.34.1.P
Ticketing version: 2.0.10.2.p
WP version: WP 3.6
PHP version: 5.4.17

We’ve tried uploading a new version of dompdf to the tpc folder – doesn’t work, we get the same error. We updated EE to 3.1.34.1.P today from 3.1.34.P after getting this error, and it still occurs.

If I choose ‘print ticket’ and then ‘save as PDF’, it works fine.

Help! We’ve got tickets selling now in 5 cities, and people need to be able to get their tickets!

  • This topic was modified 11 years, 5 months ago by Michel Neray. Reason: forgot a detail


Josh

August 14, 2013 at 1:27 pm

Hi Michel,

imagecreatefrompng is actually a PHP function included with the GD library.

http://www.php.net/manual/en/intro.image.php

What you will need to do is contact the server’s administrator and ask them to install or enable the GD library:

http://forums.phpfreaks.com/topic/113096-solved-call-to-undefined-function-imagecreatefromjpeg/


Michel Neray

August 14, 2013 at 3:15 pm

Thanks Josh – that’s what the problem was. GD was supposed to have been installed on our server, but wasn’t.
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Status: closed

Updated by Michel Neray 11 years, 5 months ago ago

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