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Ticket not sending to attendee | Event Espresso - Staging Server

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Home › Forums › Ticketing › Ticket not sending to attendee

Ticket not sending to attendee

Posted: March 6, 2014 at 2:49 pm

Viewing 7 reply threads


Bryce Matheson

March 6, 2014 at 2:49 pm

I’ve followed the instruction given on this thread: http://staging.eventespresso.com/topic/combining-registration-emails-for-multiple-events/#post-51305 to combine my registration emails into one. However, now the attendee is no longer receiving the e-mail that allows them to download the QR Ticket. For some reason, it is sent to the admin email instead. Suggestions?


Bryce Matheson

March 6, 2014 at 4:31 pm

I’ve removed all of the code that I had implemented previously. Now, not even the admin is receiving the the QR Ticket like it had previously.


Anonymous

March 7, 2014 at 1:41 am

Hi Bryce,

That thread basically explained how to stop sending Registration Confirmation emails and use the Payment Confirmation email for a similar use, which would only be sent after payment had been made.

So to revert have you removed the code from custom_functions.php?

What are the current settings for ‘Send payment confirmation emails?’ and ‘Send registration confirmation emails before payment is received?’ within Event Espresso -> General Settings under Mail settings?


Bryce Matheson

March 7, 2014 at 9:59 am

I’ve completed removed the custom_functions.php file, as well as reverted back to all original settings. This is the website I’m currently working on:

http://192.185.239.102/~charliem/register-orlando/

My settings under “General Settings” and then “Mail Settings” are as follows:

Send Payment confirmation e-mail: Yes
Send confirmation email before payment is received: No
Fancy email headers: Yes


Bryce Matheson

March 7, 2014 at 10:02 am

Whenever I enter in dummy data, the registration confirmation is sent to the dummy e-mail, but the ticket information is sent to the administrator still for some reason.


Sidney Harrell

  • Support Staff

    •

March 7, 2014 at 2:45 pm

The ticket link is always sent to the admin. Have you added the ticket link shortcode back into the registration email? I don’t think it’s in there by default.


Bryce Matheson

March 7, 2014 at 2:51 pm

Ha! It was that simple! Awesome. Thanks so much.

Is it possible to turn off the e-mail to the admin by default?


Dean

  • Support Staff

    •

March 10, 2014 at 2:03 am

Hi Bryce,

There isn’t a setting for it. You could change the email address in Event Espresso > General Settings to a fake email so that the emails go nowhere.

If you wanted to do it on an event by event basis, you could again add a fake email but this time to the “Alternate Email Address (optional)” option in the event editor.
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Status: closed

Updated by Dean 10 years, 10 months ago ago

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