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Ticket not being sent for free event | Event Espresso - Staging Server

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Home › Forums › Ticketing › Ticket not being sent for free event

Ticket not being sent for free event

Posted: February 14, 2013 at 7:49 pm

Viewing 6 reply threads


Peter

February 14, 2013 at 7:49 pm

If I set up a free event, or if someone uses a 100% discount, they do not receive the ticket, they only get the registration confirmation. How do I get them a ticket?


Dean

  • Support Staff

    •

February 15, 2013 at 12:48 am

Hi,

Add the [ticket_link] shortcode to the registration confirmation email in the General Settings (for site wide) or in a custom email via Email Manager.


Dean

  • Support Staff

    •

February 15, 2013 at 12:48 am

Hi,

Add the [ticket_link] shortcode to the registration confirmation email in the General Settings (for site wide) or in a custom email via Email Manager.


Peter

February 15, 2013 at 5:55 am

I had thought of that, but I was hoping there was a solution that did not send out the ticket to paying clients before they paid. Should a free or 100% voucher be treated the same as a paying customer?


Josh

February 15, 2013 at 2:30 pm

Hi Peter,

This solution does not sent out the ticket to paying customers before they pay:

You can create a custom registration confirmation email in the email manager and include a ticket link, then select that custom email when you set up free events.


Peter

February 15, 2013 at 3:30 pm

Josh, I do not have free events, rather I have free games within an event, so I can’t use the custom registration solution. How do you handle Groupon type vouchers, are tickets generated when someone uses a Groupon voucher for an event?


Josh

February 15, 2013 at 4:25 pm

Yes. The vouchers are accepted as payment for the event so they get a ticket just as they would if they paid for it directly.
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Status: closed

Updated by Josh 11 years, 11 months ago ago

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