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The primary attendee details could not be retrieved from the database. | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › The primary attendee details could not be retrieved from the database.

The primary attendee details could not be retrieved from the database.

Posted: March 11, 2013 at 12:26 pm

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plundrigan

March 11, 2013 at 12:26 pm

Edit Attendee Payment Record
An error occured. The primary attendee details could not be retrieved from the database.

Running version 3.1.30.7P

Have tried deactivating and activating the plug-in seems to be affecting just one record. Not sure where to check now.


Dean

  • Support Staff

    •

March 12, 2013 at 1:47 am

Have you updated anything recently?

Can you try de-activating and re-activating the plugin please?

Also are your add on plugins up to date?


plundrigan

March 12, 2013 at 8:01 am

Have only updated the event expresso plug-in to the latest version. 3.1.30.7P

I have tried de-activating and re-activating as I point out in first post. No luck there.

All Event Expresso plugins are current. I have one on the site that is not. However it is not activate at the moment, and has been like that.

One other odd note about this particular record. It is for multiple registrations ($150 each ticket. Also when we look at the amount owed section the Payment Page it is 0 even though no payment has been posted. It should read $750 for the whole order. It is an invoice only.


Sidney Harrell

  • Support Staff

    •

March 12, 2013 at 3:07 pm

It sounds like either the primary attendee has been deleted from the db, or that the primary attendee flag has not been set on any of the 5 attendees. Can you confirm that all 5 attendees are present in the attendee list?


plundrigan

March 13, 2013 at 10:30 am

All attendees were. However, it appears their were two different orders. The first must have failed. We had attendees in there twice. I have removed the duplicate entries. Sorry I did not notice that sooner.
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Status: closed

Updated by plundrigan 11 years, 10 months ago ago

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