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The licence I've purchased is not active | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › The licence I've purchased is not active

The licence I've purchased is not active

Posted: September 6, 2012 at 2:25 pm

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László Papp

September 6, 2012 at 2:25 pm

Hi,

I have purchased a Personal Licence on 4th September and also got the confimation email, still on my account page it says my licence key is not active and I can’t download the plugin. Please let me know what should I do to get the download. Thanks in advance.


Dean

  • Support Staff

    •

September 7, 2012 at 12:35 am

Hello Laszlo,

The account key will remain “not active” until you add it into the general settings of Event Espresso on your site.

The downloads are in your account page and they seem to work fine. Is there an error message? Have you tried to use an alternative browser?
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Status: closed

Updated by Dean 12 years, 5 months ago ago

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