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Site license & upgrades | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Site license & upgrades

Site license & upgrades

Posted: October 24, 2012 at 3:25 pm

Viewing 5 reply threads


Square Eye

October 24, 2012 at 3:25 pm

Hi – we’re having the same problem as here: http://staging.eventespresso.com/topic/site-license-key-for-upgrade/

We get the error message: “You have the correct Site License Key for Event Espresso but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.”

But our license should be fine, and installed on the right domain. Have tried clearing license key and then adding back in. If I request a reset of the license key it seems to want to charge me.

Please help!

Many thanks


Jonathan Wilson

  • Support Staff

    •

October 24, 2012 at 3:54 pm

Hello,

I have reset your license key. Please remove the key from the field in your setting, save, then reenter the key and save again.

Note: Due to the issues related to the 3.1.28 update, we’ve pulled that version down and restored 3.1.27.1 as the current version. We will release a hotfix update as soon as possible.

Sorry for the inconvenience.


ndaniel

November 1, 2012 at 11:55 am

I am seeing the same message:
“You have the correct Site License Key for Espresso Ticketing but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.”
I have not made any changes. Please advise.


Jonathan Wilson

  • Support Staff

    •

November 1, 2012 at 12:02 pm

Hello,

I have reset your license key. Please remove the key from the field in your settings, save, then reenter the key and save again.


ndaniel

November 1, 2012 at 12:11 pm

Looks ok now. Thanks.


Jonathan Wilson

  • Support Staff

    •

November 1, 2012 at 12:12 pm

Great. Let us know if there is anything else we can do for you.
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The original Forum description...

Status: closed

Updated by Jonathan Wilson 12 years, 2 months ago ago

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