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Site LIcense not working for update after SSL Switch | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Site LIcense not working for update after SSL Switch

Site LIcense not working for update after SSL Switch

Posted: October 2, 2013 at 3:15 pm

Viewing 7 reply threads


Evan Zelig

October 2, 2013 at 3:15 pm

I switched my site over to have my Admin and Event Espresso pages as SSL functions; however when I am trying to update my License now with the update it is telling me that I can only have my site key operating on one domain (which I do). Any way to correct this error without having to remove the SSL?

Evan


Dean

  • Support Staff

    •

October 3, 2013 at 1:27 am

I’ve reset the key. Please remove (cut) it from your General Settings and save the options. Add it back and re-save. If the problem remains in 24 hours please contact us.


Evan Zelig

October 3, 2013 at 3:43 pm

Problem is remaining. Site key was reset, but it is the exact same code and key. Nothing seems different and it is still not letting me update.


Sidney Harrell

  • Support Staff

    •

October 3, 2013 at 4:54 pm

It can take up to 24 hours for the update engine to recheck the key. If you want to speed up the process, you can delete the “external_updates-event-espresso” option from the wp_options table.


Evan Zelig

October 5, 2013 at 12:21 pm

It has been more than 24 hours and it is still not working. I also deleted the option from the tables and it doesn’t seem to be any different.


Evan Zelig

October 6, 2013 at 10:25 am

I am still not able to update Event Espresso. It is telling me that it is only for one domain, which I have. It is telling me the site license is not valid. It has previously been reset with no correction. Thank you


Dean

  • Support Staff

    •

October 7, 2013 at 4:57 am

Is it possible to get your login details in order to look into this?

If so, please send them via http://staging.eventespresso.com/send-login-details/

NOTE: login details need to be Admin level and FTP details are appreciated.


Dean

  • Support Staff

    •

October 8, 2013 at 3:27 am

Thanks,

Not sure what is happening there. I recreated a new key and added that and it seems to be working fine now. Please advise us if that situation changes.
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The original Forum description...

Status: closed

Updated by Dean 11 years, 3 months ago ago

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