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shortcode for ticket selector showing errors | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › shortcode for ticket selector showing errors

shortcode for ticket selector showing errors

Posted: February 13, 2014 at 6:10 pm

Viewing 5 reply threads


Katy Schroeder

February 13, 2014 at 6:10 pm

Hi,

I’m trying to use the shortcode for ticket selector on a page and the following is showing up – Why? Help!

General Admission – Child
id=”display-tckt-slctr-tkt-details-1479-28″
class=”display-tckt-slctr-tkt-details display-the-hidden lt-grey-text smaller-text hide-if-no-js”
rel=”tckt-slctr-tkt-details-1479-28″
title=”click to show additional ticket details”
>
show details +

id=”hide-tckt-slctr-tkt-details-1479-28″
class=”hide-tckt-slctr-tkt-details hide-the-displayed lt-grey-text smaller-text hide-if-no-js”
rel=”tckt-slctr-tkt-details-1479-28″
title=”click to hide additional ticket details”
style=”display:none;”
>
hide details –


Dean

  • Support Staff

    •

February 14, 2014 at 1:18 am

Hi Katy,

I moved this topic to it’s own thread as the issue does not exactly match the original posters issue.

Can you please provide a link to the page where this is occurring?


Katy Schroeder

February 14, 2014 at 10:25 am

http://vanperformingstars.com/seussicaljrtix/


Josh

February 14, 2014 at 10:39 am

Hi Katy,

This looks like an issue that the Themeforest theme is causing. Can you check with the theme’s support staff to see if there’s a way to disable the theme from filtering the content so that plugin shortcodes can be used? They may have an option or a filter that will override its default behavior.


Katy Schroeder

February 14, 2014 at 1:23 pm

Thanks I’ve contacted them, hopefully they can help. I’m also now not getting registrant information even though I have it selected that the info is required. I have spoken with registrants and they said they had to put the info in but I’m not receiveing it on my end?

This is a total nightmare. I would like to go back to the old version until the kinks are sorted out, but when I try to do that, there is info missing.

I’m lost.


Dean

  • Support Staff

    •

February 17, 2014 at 3:45 am

Hi Katy,

When you say you are not receiving the information are you just not getting the emails or is the attendee data not in the dashboard (Registrations -> Overview)?
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The original Forum description...

Status: closed

Updated by Dean 10 years, 11 months ago ago

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