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Seating Chart view Error | Event Espresso - Staging Server

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Home › Forums › Seating Chart › Seating Chart view Error

Seating Chart view Error

Posted: August 1, 2013 at 8:20 pm

Viewing 7 reply threads


Jeyatheepan

August 1, 2013 at 8:20 pm

Hi there,
I have created a seating chart and when tried to click ‘View’, I couldnt view the chart and getting an error message like below

Failed to access … plugins/espresso-seating/request.php

How can I fix it ?

Theepan


Dean

  • Support Staff

    •

August 2, 2013 at 3:02 am

Hi,

The only way I can recreate this is if that file has been removed or renamed or possibly the folder/file permissions are not set correctly.

Can you please check the espresso-seating directory on your site to make sure that the request.php file is there and that it has the correct permissions?

Generally the permissions should be 750 or 755 for a folder and 640 or 644 for a file. Your FTP software should be able to advise permissions.


Jeyatheepan

August 2, 2013 at 5:10 am

-Files is there
-Folder Permission is 755 and correct
-Filer Permission is 644 and correct
Not working in chrome and Explorer .. Strangely working in FireFox


Dean

  • Support Staff

    •

August 2, 2013 at 5:25 am

Is it possible to get your login details in order to look into this?

If so, please send them via http://staging.eventespresso.com/send-login-details/

NOTE: login details need to be Admin level.


Jeyatheepan

August 9, 2013 at 12:09 am

Just now send it to you …


Josh

August 9, 2013 at 6:21 am

Hi there,

I logged in with the credentials that you sent and I’m having no trouble at all viewing the seating charts. Is there one chart that’s not loading up?


Jeyatheepan

August 9, 2013 at 5:27 pm

Same for all the charts


Dean

  • Support Staff

    •

August 12, 2013 at 5:58 am

I concur with Josh, I checked with the latest Chrome and IE 10 and had no issues. Have you got Javascript turned on in the browser? Having it turned off didn’t cause the error you mention but it is one possibility.
Viewing 7 reply threads

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Status: closed

Updated by Dean 11 years, 6 months ago ago

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