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Seating Chart doesnt work with Adding Attendee manually Offline | Event Espresso - Staging Server

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Seating Chart doesnt work with Adding Attendee manually Offline

Posted: September 10, 2013 at 10:40 pm

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Landon Stroud

September 10, 2013 at 10:40 pm

Hi,
we have seating chart running and really need to be able to process tickets and payments both online and offline. Offline being very important to us due to our demographic.

We have noticed the seating chart doesnt work with the Add Attendee function. The seat isnt applied to the booking. It says general admission, and the seat reservation disappears. We also notice the seat number doesnt print on the ticket.
We have been told the workaround is to take the booking through the front end. To do this we had to enable another payment method, called check. Now our staff have a 2 step process, of switching to the front end, take the booking, then switching to the backend and receive the payment. This is less then ideal, the first booking made after training the staff, they took the first one through the frontend and the 2nd booking through the add attendee function. Customer lost their seat allocation.

Can you please confirm the following.

When do you plan to fix this?

Do you have plans for a more seamless offline over the counter booking function which works with seating chart??


Dean

  • Support Staff

    •

September 11, 2013 at 4:27 am

Hi,

I emailed you answering this, but to clarify:

We have a ticket raised to look into the issue where an admin created attendee’s seat number is not allocated correctly. I have raised the ticket priority on this to see if it can be resolved sooner.

“Do you have plans for a more seamless offline over the counter booking function which works with seating chart??”

We are planning to update all of the add on plugins to work along side Event Espresso version 4, however that will be sometime in 2014.
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Status: closed

Updated by Dean 11 years, 4 months ago ago

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