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Seating Chart and Multiple Prices Don't Play Nice Together | Event Espresso - Staging Server

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Home › Forums › Seating Chart › Seating Chart and Multiple Prices Don't Play Nice Together

Seating Chart and Multiple Prices Don't Play Nice Together

Posted: July 17, 2013 at 3:26 pm

Viewing 3 reply threads


Barry Sabino

July 17, 2013 at 3:26 pm

Hello.

I am trying to figure out how to get the seating chart plugin to play nicely with the multiple price levels function of Event Espresso.

When the Seating Chart is not enabled, I can add [Senior] price and [Student] price. But when I turn it on, I can only get the regular price working.

This seems like a pretty necessary feature, since you can’t expect every person that reserves a seat to all be of the same age group. What if it’s a Family? You’ll have adults, kids and maybe Grandma come along to see little Johnny in his debut performance of Les Miserables.

So is there a setting or even some sort of snippet code that I can implement to get these two functionalities to show up?

Here is the website: http://www.rocklandtheatrecompany.com/

There is only one event showing at the moment, on the Upcoming Events page. Don’t even get me started on the amount of time that we needed in order to get the basic seating chart working correctly…

Anyway, thanks and I hope to hear back from you soon; our client is not a happy camper right now.


Josh

July 17, 2013 at 4:48 pm

Hi Barry,

The seating chart was modeled around sporting events and concerts where one price applies to a specific seat. It currently does not have a feature that allows for selectable multiple price options within one seat.

At this time, the only way for Event Espresso 3.x to offer multiple prices for tickets within one transaction as you describe would be to use the Multi Event Registration add-on.

There is some documentation outlined that shows how to use the Multi Event Registration add-on to make it possible to select multiple ticket price options within one transaction. Here is a link:

http://staging.eventespresso.com/wiki/multiple-events-registration-use-add-to-cart-link-instead-of-default-registration-form/

I’m sorry I couldn’t be of more help, but this is a case where there is a limitation of the software in its current state.


Barry Sabino

July 24, 2013 at 9:25 am

In that case, I think we’re going to ask for a refund. The way Event Espresso itself is modeled, admins are able to add multiple ticket prices. But then the seating chart pretty much disables that ability. So it’s a misrepresentation of the seating chart’s capabilities.

How do I go about requesting a refund?


Dean

  • Support Staff

    •

July 25, 2013 at 3:47 am

Hello,

Please see our refund policy here – http://staging.eventespresso.com/pricing/

If you wish to discuss the matter further, please contact sales @ eventespresso . com
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Updated by Dean 11 years, 6 months ago ago

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