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Release of seat that appears incomplete | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Release of seat that appears incomplete

Release of seat that appears incomplete

Posted: February 25, 2014 at 2:21 pm

Viewing 3 reply threads


Adath Jeshurun

February 25, 2014 at 2:21 pm

I have a few customers who have tried to purchase seats yet have not completed their order. The seats show up at “incomplete” on my spread sheet and show that they have been purchased on the seating chart. It has been over 24 hours, how do I release these seats so that they can be purchased?


Jonathan Wilson

  • Support Staff

    •

February 25, 2014 at 3:40 pm

Hi Adath,

Did you try deleting the attendee? That should free up the seat.


Adath Jeshurun

February 25, 2014 at 3:43 pm

How do you delete the attendee and would deleting the attendee affect other seats that they purchased? thanks?


Jonathan Wilson

  • Support Staff

    •

February 25, 2014 at 3:56 pm

Select the checkbox beside their name in the attendee list, then click Delete Attendee at the bottom of the list.

It should not affect other seats they have purchased because they are separate instances.

Let us know whether that works for you.

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The original Forum description...

Status: closed

Updated by Jonathan Wilson 11 years ago ago

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