Posted: December 4, 2012 at 11:41 am
Hi there, I have been experiencing issues with this plugin. After I try to register for a class, I am taken to a blank page with no further information or checkout process. I have double checked my templates and updated the plugin, but I cannot find the problem. Any thoughts? | |
Hi Jake, Can you try deactivating any other plugins and testing again? It might also help to temporarily disable the templates in /wp-content/uploads/espresso/templates by renaming the folder to something like /wp-content/uploads/espresso/templatesOLD. | |
Josh, I renamed the templates and it threw a line error. Also deactivated all plugins except Esspresso and no luck either. | |
Is it possible to get your login details in order to look into this? If so, please send them via http://staging.eventespresso.com/contact/ Choose the “I am sending login info as requested” option and fill out the form Please make sure you add the forum post link to aid us in case another team member picks up the email. NOTE: login details need to be Admin level. | |
Hi Jake, We ran a quick test with the default WordPress theme and Event Espresso is working as expected. There is a known issue with themes developed by Good Layers with how the page.php template is handling the_content . We’ve been in contact with the developer of these themes and this is what they said:
So they may have updated the theme you are using, and if so, updating to the latest version will resolve this. If they haven’t updated the theme to fix this issue yet, there suggested solution may work for you. If it doesn’t work, please contact them for support. | |
Thanks for the response. I am unsure what code they are asking me to modify. I will contact them. | |
I was thinking they may have updated the theme to correct this problem. The template file that will need to be fixed is page.php. Is there an update available for this theme? | |
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