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Registration Confirmation email blank | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Registration Confirmation email blank

Registration Confirmation email blank

Posted: January 15, 2014 at 8:29 am

Viewing 3 reply threads


Arynn Phillips

January 15, 2014 at 8:29 am

My client just notified me that her customers Registration Confirmation emails are being sent but are blank. Payment confirmations are just fine. This has not happened until just recently. We have all updated versions. Everything looks right in General Settings and nothing has been altered since the website was created. Any reason why Registration Confirmation emails are blank? Hobbsfunruns.co

Thanks


Garth

  • Support Staff

    •

January 15, 2014 at 9:00 am

Hi Arynn,

Does this happen for one or all events?

Can you check the event details confirmation email settings to make sure it’s configured to use the Default (as you indicated)?


Arynn Phillips

January 15, 2014 at 9:19 am

Send custom confirmation emails for this event? Is marked Yes. Is that what you mean?


Seth Shoultes

  • Support Staff

    •

January 15, 2014 at 12:24 pm

Yes, here is a screenshot: http://www.screencast.com/t/6aTQt9zOV7

That setting overrides the default registration emails. If there is no content in the text box for the custom email, then the email will be blank. Does that make sense?
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The original Forum description...

Status: closed

Updated by Seth Shoultes 11 years, 1 month ago ago

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