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Registrant disappearing | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Registrant disappearing

Registrant disappearing

Posted: March 17, 2014 at 1:54 pm

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CBAnalysis

March 17, 2014 at 1:54 pm

WP Version: 3.8.1
EE Version: 3.1.36.4.P
Current Install. No update occurred around the time of registration.

We are having an odd circumstance occasionally happening.

Someone will register for an event, both us and the registrant will receive the confirmation email that DOES show the “Registration ID”.

Oddly, and only very occasionally, that registrant disappears from the “Attendee List”.

Any thoughts??


Dean

  • Support Staff

    •

March 18, 2014 at 12:40 am

Hi,

The only time this can happen is if the user gets to the payment screen of the registration process and does not pay or finalise the registration and then proceeds to go back to the start and register someone else.

This will then over write the original registration (even though emails have gone out), as it was not completed.

We added in a JavaScript warning to help reduce this issue, but if the user either ignores it or does not have JavaScript on it could still occur.

The only other thing it could be is if an admin deletes and attendee or if the attendee has access to cancel their booking.
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The original Forum description...

Status: closed

Updated by Dean 10 years, 11 months ago ago

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