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Registraiton closed but user booked a ticket via Add to Cart | Event Espresso - Staging Server

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Registraiton closed but user booked a ticket via Add to Cart

Posted: August 9, 2013 at 5:23 pm

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Jeyatheepan

August 9, 2013 at 5:23 pm

We have closed booking for an event by configuring Display Registration form =No. but a user managed to register for that event by using Add to Cart Option …


Dean

  • Support Staff

    •

August 12, 2013 at 12:19 am

Hi,

If the booking form is removed but add to cart is still available (generally the form removal was because people just wanted the add to cart button), then the users can of course still purchase a ticket, as the event is still open and a way to purchase is still available.

If you need to functionally close an event, you are best off either changing the “Is this an active event?” option in the event editor to No, which will remove the event from the listings; or set the Attendee Limit to match the number of attendees so that the event is maxed out; or even use “Alternate Registration Page (optional)” to redirect the user to a different page saying sorry its full or whatever your want the message to say.

You could also change the registration dates to be in the past, which will effectively close the event as well.
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The original Forum description...

Status: closed

Updated by Dean 11 years, 6 months ago ago

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