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Receiving duplicate confirmation emails after registration | Event Espresso - Staging Server

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Receiving duplicate confirmation emails after registration

Posted: June 26, 2013 at 1:40 pm

Viewing 7 reply threads


Mark Chesnes

June 26, 2013 at 1:40 pm

After registering for an event, paying via paypal sandbox and redirecting back to my site I’m receiving several duplicate Payment Received and Registration Confirmation emails. I’ve read a couple threads about this problem and have checked the following:

1. Send payment confirmation emails? Yes

2. Send registration confirmation emails before payment is received? No

3. All required pages are set to public (Registration, Thank You, Cancelled, Transactions)

I’m using WP ver. 3.5.1 and EE 3.1.33.3.P with User Permissions and Roles (basic) add-on.  Just short of using an smtp plugin ordebugging, I’m lost.


Jonathan Wilson

  • Support Staff

    •

June 26, 2013 at 2:48 pm

You can try setting, “Use fancy email headers?” to Yes in Event Espresso > General Settings> Email Settings.

Also, you might want to use a plugin like WP SMTP to help with email distribution. We also have an add-on for Mandril and Postmark here:

http://staging.eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/


Mark Chesnes

June 27, 2013 at 9:31 am

Yes, I’m using fancy email headers. After reading the article you sent me I’m having trouble finding where to download the mentioned “EE Email Transactions plugin by Event Espresso”.


Mark Chesnes

June 27, 2013 at 10:05 am

Woop, found it. Going to give it a shot.


Mark Chesnes

June 27, 2013 at 10:28 am

Nope, still just documentation. Again, is there a download for the “EE Email Transactions plugin by Event Espresso” available?


Mark Chesnes

June 27, 2013 at 11:43 am

Ok, I was able to find the add-on by “opting in” to using pre-release add-ons http://staging.eventespresso.com/wiki/pre-release-channel-guide/ . Also, I agreed to the terms and received a confirmation email. Then another. And another. I suspect my duplicate email problem to be rooted deeper than just my install.


Garth

  • Support Staff

    •

June 27, 2013 at 4:42 pm

Mark, today we fixed the popup problem where you couldn’t close the terms when you join the pre-release channel. Sorry for the trouble.


Josh

July 1, 2013 at 9:15 am

Hi Mark,

As a follow up to the original issue posted here: Having the site set to maintenance mode can cause the issue with the duplication confirmation emails. You can try testing a PayPal payment with the site’s maintenance mode turned off.
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Status: closed

Updated by Josh 11 years, 6 months ago ago

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