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Question Groups no longer available for events | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Question Groups no longer available for events

Question Groups no longer available for events

Posted: April 18, 2014 at 8:14 am

Viewing 7 reply threads


Melanie Kusmik

April 18, 2014 at 8:14 am

I upgraded a few weeks ago to 3.1.36.5P and when trying to edit an event, assigning a different set of question groups, I couldn’t find them. Several of the question groups do not display on the event edit page. However, the question groups I had previously assigned do still appear on the web “registration” page, http://techventurekids.org/event-registration/?regevent_action=load_checkout_page
My Groups questions are available on event edit page: http://screencast.com/t/NSNMzWAN2Dd
But none of the general questions are available on event edit page: http://screencast.com/t/agfr0Xneo
Event edit page (current): http://screencast.com/t/Fc45864X
Event edit page (new): http://screencast.com/t/LvclBglb


Anonymous

April 18, 2014 at 9:20 am

Hi Melanie,

Have you remove the original user that created those questions?


Melanie Kusmik

April 18, 2014 at 2:53 pm

no, it was the same user for all of them


Lorenzo Orlando Caum

  • Support Staff

    •

April 18, 2014 at 3:11 pm

Hi Melanie,

Could you return to this event in the Event Editor for Event Espresso and save?

Then could you please provide a link to this specific event?

—
Lorenzo


Melanie Kusmik

April 20, 2014 at 11:09 am

Here’s the link to the event in the editor: http://techventurekids.org/wp-admin/admin.php?page=events&action=edit&event_id=16

Full web URL: http://techventurekids.org/?page_id=31&regevent_action=register&event_id=16


Lorenzo Orlando Caum

  • Support Staff

    •

April 20, 2014 at 1:49 pm

Hi,

It looks like those question groups were created under the tvkmin user account. If you create another question group with a WordPress admin account, are you then able to link it to an event?

—
Lorenzo


Melanie Kusmik

April 22, 2014 at 6:50 pm

Yes a question group created by a new admin does appear in the event editor. What does this mean for current question groups – can they be re-assigned to the 2 admin users?


Lorenzo Orlando Caum

  • Support Staff

    •

April 22, 2014 at 8:26 pm

Hi,

They can’t through the question group options but I looked at the database directly and this looks possible.

Could you backup your WordPress and then share a temporary WordPress admin login through the link below:

http://staging.eventespresso.com/send-login-details/

—
Lorenzo

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The original Forum description...

Status: closed

Updated by Lorenzo Orlando Caum 10 years, 9 months ago ago

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