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Purchased upgrade - automatic update not available in plugins? | Event Espresso - Staging Server

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Purchased upgrade – automatic update not available in plugins?

Posted: August 1, 2013 at 7:53 pm

Viewing 8 reply threads


jomo

August 1, 2013 at 7:53 pm

Purchased upgrade – automatic update not available in plugins?
Please advise…
thanks!


Anonymous

August 2, 2013 at 1:38 am

Hi jomo,

When you say not available, is there an error message displayed?


jomo

August 2, 2013 at 7:39 am

Automatic update not available in plugins –

You have the correct Site License Key for Espresso Ticketing but your current membership access only allows for automatic upgrades on one domain.

I only have one domain…


Josh

August 2, 2013 at 8:56 am

You might have some older versions of the add-ons that may even did not have the auto update feature added yet.

It also may be an older key that has expired. Can you try the key that’s on your account page? The key on your account shows that it’s not active.


jomo

August 2, 2013 at 8:57 am

Ok – where do i put this key?


jomo

August 2, 2013 at 9:01 am

the site key i have in my general settings is the same as it is in my account. I used to do automatic updates no problem.


jomo

August 2, 2013 at 9:20 am

Ok – i saved and it looks like it did the automatic update…
but now – when i go to purchase tickets i get
Error establishing a database connection

It work flawlessly for last 2 months up until now…


Josh

August 2, 2013 at 10:52 am

I ran a test registration on your site and it’s working now. An intermittent “Error establishing a database connection” may be a hosting issue or a spike in traffic where the server gets overloaded.

There are some tips in this article that may help:

http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-error-establishing-a-database-connection-in-wordpress/


jomo

August 2, 2013 at 11:04 am

thanks – it was indeed coincidental server load spikes…
i will read the tips!

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