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Purchased license, but not able to download | Event Espresso - Staging Server

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Home › Forums › Pre-Sales › Purchased license, but not able to download

Purchased license, but not able to download

Posted: August 24, 2013 at 9:09 am

Viewing 3 reply threads


Jonas Ali

August 24, 2013 at 9:09 am

Hello

I might be missing something. But i have purchased a license. But i am not able to find where i can download the plugin. Is it not assigned to me yet?


Jonathan Wilson

  • Support Staff

    •

August 24, 2013 at 1:38 pm

Hi Jonas,

Sorry for the trouble. The license key and files should be showing in your account now.

I have a question for you. Were you logged in when you made the purchase? We are trying to narrow down what might have happened.


Jonas Ali

August 24, 2013 at 2:21 pm

I am not quite sure if i was. But when i was prompted to register after purchase i used my email, but i was told that it was already in use. So i just used the log in button. However it would not show the licenses after logging in.


Jonathan Wilson

  • Support Staff

    •

August 26, 2013 at 7:12 am

Hi Jonas,

Thanks for the information. Let us know if you have anymore issues.
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Status: closed

Updated by Jonathan Wilson 11 years, 4 months ago ago

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