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Purchased license, but not able to download

Posted: August 24, 2013 at 9:09 am

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Jonas Ali

    August 24, 2013 at 9:09 am

    Hello

    I might be missing something. But i have purchased a license. But i am not able to find where i can download the plugin. Is it not assigned to me yet?


    Jonathan Wilson

    • Support Staff

    August 24, 2013 at 1:38 pm

    Hi Jonas,

    Sorry for the trouble. The license key and files should be showing in your account now.

    I have a question for you. Were you logged in when you made the purchase? We are trying to narrow down what might have happened.


    Jonas Ali

      August 24, 2013 at 2:21 pm

      I am not quite sure if i was. But when i was prompted to register after purchase i used my email, but i was told that it was already in use. So i just used the log in button. However it would not show the licenses after logging in.


      Jonathan Wilson

      • Support Staff

      August 26, 2013 at 7:12 am

      Hi Jonas,

      Thanks for the information. Let us know if you have anymore issues.

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