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Promo Code not working | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Promo Code not working

Promo Code not working

Posted: December 15, 2013 at 2:44 pm

Viewing 6 reply threads


William Tozzo

December 15, 2013 at 2:44 pm

Hi Everyone:

Pretty simple problem here. I created a 100% promo code and tried to test it by regsitering for one of my own events. The promo code is:

3rtfreewebinar

When I submit the registration, a red message appears that says the promo code is not valid or has expired. Feel free to try for yourself:

http://3rteachertraining.com

Thanks for the help!

Bill


Dean

  • Support Staff

    •

December 16, 2013 at 1:18 am

Hi,

The promo code you made, was it made via the Promo codes or via the Social Coupons addon?

If it was made via the Social Coupons,´you will need to turn on the “Allow GROUPON codes?” setting in the event, a new field will appear in the registration page saying Enter Voucher code.


William Tozzo

December 16, 2013 at 3:50 am

I set it up in the “Promo Codes” section. Very straight forward. Here is the error code:

Sorry, promotional code 3rtfreewebinar is either invalid, expired, or can not be used for the event(s) you are applying it to.


William Tozzo

December 16, 2013 at 4:19 am

Oh! So you have to allow the promo codes on each individual event!

I checked “All Promo Codes (Even Non Global)” and it processed alright.

Is there some documentation on how to use promo codes? I couldn;t find any.

Bill


Dean

  • Support Staff

    •

December 16, 2013 at 4:39 am

That’s weird, that shouldn’t happen.

Is this a global promo code?

What settings are in the event (promo code related)? A screenshot would be great if possible.


William Tozzo

December 16, 2013 at 9:21 am

No, it wasn’t a global promo code, and I’m a jerk . . . I should have read the documentation, but I assumed it was a piece of cake.

Sorry Dean,

Bill


Josh

December 16, 2013 at 3:05 pm

Here’s a link to that documentation:

http://staging.eventespresso.com/wiki/promotional-codes/
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Status: closed

Updated by Josh 11 years, 1 month ago ago

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