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Problems with uploading a new logo to a ticket template | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Problems with uploading a new logo to a ticket template

Problems with uploading a new logo to a ticket template

Posted: February 11, 2013 at 9:33 am

Viewing 5 reply threads


Petra Griffiths

February 11, 2013 at 9:33 am

I deleted an old logo and am trying to add a new one to a ticket template.

These are the steps I take:
1) click on ‘upload image’
2) select the image from the media library
3) click on ‘insert into post’

I am then taken back to the ‘manage ticket templates page’ but the image hasn’t been added.

Any ideas about how to solve this problem?


Josh

February 11, 2013 at 3:38 pm

Hi Petra,

Does the image URL appear in the image URL field after you upload the photo?


Petra Griffiths

February 11, 2013 at 6:24 pm

Hi Josh,

There is no image URL field that appears. I would attach a screenshot but there doesn’t seem to be a facility to do that here.


Josh

February 11, 2013 at 7:44 pm

Hi Petra,

The ticket logo uploader uses the standard WordPress media uploader, which should include all the standard fields.

Here’s a screenshot with the image URL field field outlined in green. If the field is empty, you can click the “File URL” button and it will automatically fill out the field.

While it’s true that we do not have a forum feature that lets you upload a screenshot, you can upload a screenshot onto your WordPress site, DropBox, or one of the many 3rd party screenshare services and post a link to the image.


Petra Griffiths

February 12, 2013 at 3:24 am

Thanks Josh, that did the trick. I was not clicking on the ‘File URL’ button.

Could I suggest you incorporate that screenshot in your instructions on this page – https://staging.eventespresso.com/wiki/espresso-ticketing/

That step is missing in your current instructions and I would have saved alot of time if that step had been spelt out.


Dean

  • Support Staff

    •

February 12, 2013 at 3:27 am

Hi Petra,

I have added that to my documentation to do list. Thanks for letting us know that it needed clarifying.
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Status: closed

Updated by Dean 11 years, 11 months ago ago

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