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Problems logging in with HD App | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Problems logging in with HD App

Problems logging in with HD App

Posted: April 14, 2014 at 5:31 am

Viewing 5 reply threads


Hans-Erik Kristensson

April 14, 2014 at 5:31 am

Hello!
I will scan the visitors at the entrance with HD app.
But I have trouble with logging in to my site.

I have no problem logging in with a cell phone, with Android 4.3.
I can not log in with a tablet with Android 4.0
I can not log in with an Ipad 7.1

However, I can login with all three units on your test drive.

I have installed the JSON API, and when I test it, it seems to work.

On the Ipad, I get the following error message: “Sorry, can not log in, Please update your credentials and try again”

On your tablet for me the following error message: “Not Authorized to That endpoint, Error cod 403”

What am I doing wrong?

Thank you in advance
/ / Hans-Erik


Anonymous

April 14, 2014 at 5:57 am

Hi Hans-Erik,

I have no problem logging in with a cell phone, with Android 4.3.

I see you also have espresso-services installed on the site, so I’m assuming you are not using the HD version of the App on the cell phone?

I can not log in with a tablet with Android 4.0
I can not log in with an Ipad 7.1

Using the HD version on these devices?

The JSON API appears to be working correctly on your site, I can view the expected JSON output http://take.ms/RySlK

What endpoint are you inputting into the app for these devices?


Hans-Erik Kristensson

April 14, 2014 at 6:15 am

Hey Tony!

I have only found one verision download.
In my cell phone, I use version 2.0
In my tablet, I use version 2.0
In my Ipad, I use 1.6.2

As endpoint / URL I use entreprenadlive.se on the mobile phone and tablet. On the iPad, I use http://www.entreprenadlive.se

/ / Hans-Erik


Anonymous

April 14, 2014 at 7:48 am

Is it possible for you to create temporary log in details for me to investigate this?

If so could you send them via this form please: https://staging.eventespresso.com/send-login-details/


Anonymous

April 15, 2014 at 5:50 am

Hi Hans-Erik,

Thank you for the log in details.

I had no issue using those and logged in using a Samsung Galaxy S4 and Nexus 7 1013 both on 4.4.2

I also tested using an iPhone 4 and did have issues using that, ‘Bad username password combination’

I tried multiple times using this checking I input the password correctly.

Then I tried logging into your site and found an error similar too:

Error: Too many failed attempts. Please try again in 17 minutes.

Are you using a plugin to limit the login attempts? If so can you temporarily disable that plugin and try logging in through your apps again please?


Hans-Erik Kristensson

April 21, 2014 at 10:21 am

Hey Tony!

Thanks for your help.
Now everything works, on any device.
When I changed the user to “admin”, everything worked perfectly.

Thanks for the help
/ / Hans-Erik
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The original Forum description...

Status: closed

Updated by Hans-Erik Kristensson 10 years, 9 months ago ago

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