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Problem with Key | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Problem with Key

Problem with Key

Posted: November 7, 2012 at 6:41 am

Viewing 6 reply threads


Byron

November 7, 2012 at 6:41 am

I am getting the following messages on my Event Espresso settings page:

> You have the correct Site License Key for Espresso Permissions Basic
> but your current membership access only allows for automatic upgrades
> on one domain. Please log into your account to manage your Site
> License Keys or purchase a support license now. Dismiss You have the
> correct Site License Key for Espresso Ticketing but your current
> membership access only allows for automatic upgrades on one domain.
> Please log into your account to manage your Site License Keys or
> purchase a support license now.

I am only running Event Espresso on one domain: gsship.org


Jonathan Wilson

  • Support Staff

    •

November 7, 2012 at 9:41 am

Hello Byron,

I have reset your license key. Please remove the key from the field in your settings, save, then reenter the key and save again.


Annie

November 7, 2012 at 10:01 am

I’m having the same issue


Jonathan Wilson

  • Support Staff

    •

November 7, 2012 at 10:20 am

Annie,

There were significant changes made between how licensing is handled in 3.1.27.1P and 3.1.28.1P to allow for less restrictions and result in way less install key fails. But the change from the one version to the next may require resetting some keys.

I have reset your license key. Please remove the key from the field in your settings, save, then reenter the key and save again.

Sorry for the trouble.


Annie

November 7, 2012 at 10:28 am

Thank you!


DIL

November 7, 2012 at 10:30 am

Hi,

I’m having the same issue too. Could I please get a reset?

Thank you!


Jonathan Wilson

  • Support Staff

    •

November 7, 2012 at 10:31 am

You’re welcome.

I am marking this topic resolved. If you have any further questions, please start a new topic.
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The original Forum description...

Status: closed

Updated by Jonathan Wilson 12 years, 2 months ago ago

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