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premium user not able to login | Event Espresso - Staging Server

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Home › Forums › Pre-Sales › premium user not able to login

premium user not able to login

Posted: November 23, 2012 at 7:40 am

Viewing 5 reply threads


Jac Wee

November 23, 2012 at 7:40 am

I am a paid user but not able to login. Here’s the error message:

“503: Service Temporarily Unavailable
Too many IP addresses accessing one secure area!
Please contact Support if you need assistance.”

Our username is “wealthmentors”


Jonathan Wilson

  • Support Staff

    •

November 23, 2012 at 8:40 am

Hello Jacqueline,

Are you still having this problem? If so, are you logging into the site at different computers?


Jac Wee

November 23, 2012 at 9:12 am

Yes I am still having the same problem with the same computer. As this is a corporate account, not sure if my other colleague has tried to access before. But I am the main user.


Jonathan Wilson

  • Support Staff

    •

November 23, 2012 at 12:45 pm

Okay Jacqueline,

Can you try to login now with your wealthmentors user id and let me know if it is working?


Jac Wee

November 23, 2012 at 9:38 pm

It’s working now. Thank you.

Will this happen again if my colleague and I try to get in from different IPs?


Seth Shoultes

  • Support Staff

    •

November 24, 2012 at 12:47 am

Possibly. It is something built into the s2member plugin we are using on our site. We don’t have a whole lot of control over this, but it is helpful for stopping brute force hacking attempts.
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Status: closed

Updated by Seth Shoultes 12 years, 2 months ago ago

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