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Pre-existing emails not sending

Posted: December 18, 2012 at 3:52 pm

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Ingrid Schroder

    December 18, 2012 at 3:52 pm

    HI guys,

    I have created pre-existing emails in the email manager for each of our various events, but the general generic payment confirmation/registration emails always sends instead – for all of the events.

    I have tried switching on/off send custom emails, fancy headers are turned off…. I have tried turning off sending the generic confirmation emails but then nothing sends. When I turn it back on – it always defaults to the generic email.

    Please help!
    Cheers,
    Ingrid


    Dean

    • Support Staff

    December 19, 2012 at 12:35 am

    Hi Ingrid

    So in an event you have the options set to:

    Send custom confirmation emails for this event? Yes
    Use a pre-existing email? Your custom email selection

    And have of course updated the event?

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