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People signing up for my class, but still says 0/20 attendees | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › People signing up for my class, but still says 0/20 attendees

People signing up for my class, but still says 0/20 attendees

Posted: July 14, 2013 at 7:16 pm

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Becky Thomas

July 14, 2013 at 7:16 pm

Hello. I have had 2 people sign up for one of my classes I am offering and under the event overview where it should say 2/20 attendees it still says 0/20 attendees. However, I know they signed up because paypal alerted me that they paid online.


Dean

  • Support Staff

    •

July 15, 2013 at 1:36 am

Hi Becky,

What is their status? I am assuming “incomplete” (the red circle with an exclamation mark in it). It so they are registered but do not count towards the attendee count, as the system is saying the payment hasnt come through.

This can happen sometimes with Paypal if the IPN settings arent correct. Did you set up the IPN? http://staging.eventespresso.com/wiki/how-to-set-up-paypal-ipn/

Also can you check in the event to see what the “Default Payment Status for Event:” setting is set to?
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Status: closed

Updated by Dean 11 years, 6 months ago ago

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