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PDF Invoices - Logo error | Event Espresso - Staging Server

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PDF Invoices – Logo error

Posted: February 16, 2014 at 10:18 am

Viewing 3 reply threads


Dean

  • Support Staff

    •

February 17, 2014 at 3:58 am

Hi,

Can you provide the exact error (if any) that you are getting?

What sort of image are you using(jpg, png, etc)?

Does the image have any transparent areas?

Have you checked the image url in the settings to make sure there are no spaces before or after it?


Samantha

February 17, 2014 at 5:15 am

Hi Dean,

I tried jpg & png, so transparency isn’t the issue (I think). There are no spaces.

The error message is:
Warning: getimagesize() [function.getimagesize]: URL file-access is disabled in the server configuration in /homepages/[hidden part]/wp-content/plugins/event-espresso/class/fpdf/fpdf.php on line 1208

Warning: getimagesize([site]/images/logo-small.jpg) [function.getimagesize]: failed to open stream: no suitable wrapper could be found in /homepages/[hidden part]/wp-content/plugins/event-espresso/class/fpdf/fpdf.php on line 1208
FPDF error: Missing or incorrect image file: [site]/images/logo-small.jpg

Thanks!


Sidney Harrell

  • Support Staff

    •

February 17, 2014 at 7:21 am

If URL file-access is disabled in the server configuration by the server admin for security reasons, then you will need to use file paths instead for the logos on the pdf and tickets.
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Status: closed

Updated by Sidney Harrell 10 years, 11 months ago ago

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