jerome moreau
| July 3, 2013 at 9:57 am Hello We have a site of on-line sale of bills(tickets) http://www.mastershand.fr and several persons contacted us to say to us that they had difficulty to buy bills(tickets) in particular problems of baskets with inconsistent and disproportionate amounts.
These problems arrive in a episodic way but in a regular way.
Can you help me please? |
Jonathan Wilson
| July 3, 2013 at 3:20 pm Jerome, May we log into your site to have a look? If so, please send us WP Admin credentials through the form on this page: http://staging.eventespresso.com/send-login-details/ |
Jonathan Wilson
| July 4, 2013 at 8:34 am Jerome, I received your credentials. I am going to try to duplicate the problem you are having so we can turn it in to our developers. |
Jonathan Wilson
| July 4, 2013 at 8:37 am Jerome, To make this a more seamless process, can you provide the ftp credentials through the form above? |
Jonathan Wilson
| July 4, 2013 at 8:43 am Jerome, I see you are on version 3.1.32.2. You should update before we move forward with testing/recreating the issue. Will you do that and let me know when you’re finished updating? |
jerome moreau
| July 5, 2013 at 12:36 am hello jonathan
the updating is ok.
Thanks for your help we have big problems |
Dean
| July 5, 2013 at 5:08 am Hello, Your site is reporting errors: Erreur lors de la connexion à la base de données This is normally due to a server error or incorrect details in the wp-config.php file. |
jerome moreau
| July 5, 2013 at 8:47 am hello, what connection errors have you got find?
thanks |
Dean
| July 5, 2013 at 9:36 am Hi As per above, the pages (not every one) showed a white screen with the error – Erreur lors de la connexion à la base de données |
