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pb tickets | Event Espresso - Staging Server

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pb tickets

Posted: July 3, 2013 at 9:57 am

Viewing 8 reply threads


jerome moreau

July 3, 2013 at 9:57 am

Hello

We have a site of on-line sale of bills(tickets) http://www.mastershand.fr and several persons contacted us to say to us that they had difficulty to buy bills(tickets) in particular problems of baskets with inconsistent and disproportionate amounts.
These problems arrive in a episodic way but in a regular way.
Can you help me please?


Jonathan Wilson

  • Support Staff

    •

July 3, 2013 at 3:20 pm

Jerome,

May we log into your site to have a look? If so, please send us WP Admin credentials through the form on this page: http://staging.eventespresso.com/send-login-details/


Jonathan Wilson

  • Support Staff

    •

July 4, 2013 at 8:34 am

Jerome,

I received your credentials. I am going to try to duplicate the problem you are having so we can turn it in to our developers.


Jonathan Wilson

  • Support Staff

    •

July 4, 2013 at 8:37 am

Jerome,

To make this a more seamless process, can you provide the ftp credentials through the form above?


Jonathan Wilson

  • Support Staff

    •

July 4, 2013 at 8:43 am

Jerome,

I see you are on version 3.1.32.2. You should update before we move forward with testing/recreating the issue. Will you do that and let me know when you’re finished updating?


jerome moreau

July 5, 2013 at 12:36 am

hello jonathan
the updating is ok.
Thanks for your help we have big problems


Dean

  • Support Staff

    •

July 5, 2013 at 5:08 am

Hello,

Your site is reporting errors:

Erreur lors de la connexion à la base de données

This is normally due to a server error or incorrect details in the wp-config.php file.


jerome moreau

July 5, 2013 at 8:47 am

hello,

what connection errors have you got find?
thanks


Dean

  • Support Staff

    •

July 5, 2013 at 9:36 am

Hi As per above, the pages (not every one) showed a white screen with the error – Erreur lors de la connexion à la base de données
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The original Forum description...

Status: closed

Updated by Dean 11 years, 6 months ago ago

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