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PayPal Pending

Posted: March 25, 2014 at 7:00 pm

Viewing 13 reply threads


Nicolas Landry

    March 25, 2014 at 7:00 pm

    PayPal accept the payment &
    We are redirected to:
    http://unikatours.com/thank-you/?e_reg_url_link=1-c8b28318ddbb311c0f5ab40e073d8f95&tx=0LB99958X07649432&st=Completed&amt=1%2e00&cc=CAD&cm=&item_number=
    But it shows as pending
    Status: Failed
    Screen capture:
    http://www.hostingpics.net/viewer.php?id=658855Screen003.png


    Lorenzo Orlando Caum

    • Support Staff

    March 25, 2014 at 7:21 pm

    Hello,

    Do you have the PayPal IPN running? If so, please take a look at the troubleshooting section towards the end of this page:

    https://staging.eventespresso.com/wiki/how-to-set-up-paypal-ipn/


    Lorenzo


    Nicolas Landry

      March 25, 2014 at 8:31 pm

      This is the error Log:

      [2014-03-25 21:25:53] Exception Details
      Message: No page routes have been set for the admin page.
      Code: DMN-DMNPG-VERROU-730
      File: /home/unika/domains/unikatours.com/public_html/wp-content/plugins/event-espresso-core-reg/core/admin/EE_Admin_Page.core.php
      Line No: 730
      Stack trace:
      #0 /home/unika/domains/unikatours.com/public_html/wp-content/plugins/event-espresso-core-reg/core/admin/EE_Admin_Page.core.php(825): EE_Admin_Page->_verify_routes()
      #1 /home/unika/domains/unikatours.com/public_html/wp-content/plugins/event-espresso-core-reg/core/admin/EE_Admin_Page.core.php(696): EE_Admin_Page->_route_admin_request()
      #2 /home/unika/domains/unikatours.com/public_html/wp-content/plugins/event-espresso-core-reg/caffeinated/admin/extend/messages/espresso_events_Messages_Hooks_Extend.class.php(150): EE_Admin_Page->route_admin_request()
      #3 [internal function]: espresso_events_Messages_Hooks_Extend->switch_template(”)
      #4 /home/unika/domains/unikatours.com/public_html/wp-includes/plugin.php(429): call_user_func_array(Array, Array)
      #5 /home/unika/domains/unikatours.com/public_html/wp-admin/admin-ajax.php(82): do_action(‘wp_ajax_ee_msgs…’)
      #6 {main}


      Lorenzo Orlando Caum

      • Support Staff

      March 25, 2014 at 9:52 pm

      Are you using PayPal IPN:

      https://staging.eventespresso.com/topic/paypal-pending/#post-88429

      Also, it looks like your registration status has updated from pending to approved.


      Lorenzo


      Nicolas Landry

        March 26, 2014 at 12:50 pm

        Still doesn’t work!
        Let me specified again, that we are running Version 4.1.9.1.reg
        PayPal Standard

        We have:
        IPN is turned on
        Our account is verified
        We have a standard PayPal account
        Our Transactions page is visible to the internet
        http://unikatours.com/transactions/

        I have tried to upload your txnpage template
        But to be honnest your instructions quite simple are kind of vague
        1) Upload this file to your theme

        What do you mean by theme?

        I have tried to upload the file to:
        My Childtheme with no luck
        and more importantly is this file for Version 4.1.9.1.reg anyway?

        It was working when People had to click on the link to be redirected to the website, it’s only since we’ve have inmplemented the IPN
        Look at our previous thread:
        http://staging.eventespresso.com/topic/redirection-from-paypal-to-thank-you-page/


        Lorenzo Orlando Caum

        • Support Staff

        March 26, 2014 at 9:41 pm

        Hello,

        Could you please create a temporary WordPress admin login so I can take a closer look at this issue?

        Please share that temporary login through the secure link below:

        https://staging.eventespresso.com/send-login-details/


        Lorenzo


        Nicolas Landry

          March 27, 2014 at 5:05 am

          Give me an email adress & I will send you an Administrator user


          Lorenzo Orlando Caum

          • Support Staff

          March 27, 2014 at 7:34 am

          Hello,

          You can use this email: lorenzo [at] eventespresso.com

          Please send the information through this link:

          https://staging.eventespresso.com/send-login-details/

          Thanks


          Lorenzo


          Nicolas Landry

            March 27, 2014 at 10:15 am

            Done


            Lorenzo Orlando Caum

            • Support Staff

            March 27, 2014 at 11:21 am

            Hi there Jean,

            I wanted to let you know that I’ve received your temporary login. You’ll receive a message to your email account shortly.

            Please reply directly to that email so we can continue to work towards a solution.

            Thanks


            Lorenzo


            Nicolas Landry

              March 28, 2014 at 6:03 am

              Hi Lorenzo,
              Did you received my email directly to you from me:
              jean [at] referencement-google.info

              My client Nicolas Landry is loosing patience.

              Q1. Do you think we would have the same problem with Version 3?
              Q2. Can you switch his license to version 3, since EE4 doesn’t worked!

              I never tought that I would have spent 2 weeks on a plugin, can you imagine the bill that I am going to send to him for for something that doesn’t work…


              Lorenzo Orlando Caum

              • Support Staff

              March 28, 2014 at 7:04 am

              Hello, I sent additional information to your email.


              Lorenzo


              Nicolas Landry

                April 1, 2014 at 7:40 am

                It is still not resolved, You didn’t answer my 2 questions

                Q1. Do you think we would have the same problem with Version 3?
                Q2. Can you switch his license to version 3, since EE4 doesn’t worked!


                Lorenzo Orlando Caum

                • Support Staff

                April 1, 2014 at 11:42 am

                Hi Jean,

                I replied explaining what we have found and answered your additional questions there.


                Lorenzo

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