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Paypal not updating EE4 | Event Espresso - Staging Server

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Paypal not updating EE4

Posted: February 21, 2014 at 9:34 am

Viewing 6 reply threads


Reza Ali

February 21, 2014 at 9:34 am

I am running EE4 running on WordPress 3.8.1.

I did a test in Paypal sandbox mode. After logging into Paypal sandbox with my fake account I clicked pay, the page will go into processing mode. When completed I expected the browser to go back to EE4 on my website. Nothing happened. The Paypal page just It just said ,

“Return to (my fake id email)
Go to Paypal Account Overview”

I took a chance to click on Return to (my fake id email) and the broswer went to EE4 Thank You Page on my website.

I checked The Registration Tab and it list the registration as Not Paid.

I check the Transaction Tab and it is empty.

An email was sent to the email I used for registration and it states that Payment status is incomplete.

What should I do?


Lorenzo Orlando Caum

  • Support Staff

    •

February 21, 2014 at 9:49 am

Hi Reza,

I ran a couple live PayPal tests earlier this week with EE4 and they worked.

However, I did not use the PayPal sandbox. Could you try setting up a test event with a low ticket cost such as $1 and re-testing with a live PayPal account?

—
Lorenzo


Reza Ali

February 21, 2014 at 7:05 pm

Hi Lorenzo

I did the test with live data as suggested. The payment was successfully made (and received). However, the browser stayed at the Paypal page until I clicked ‘Return to (MY COMPANY NAME)’. When I clicked, it went to another paypal which then said that I’ll be redirected back to original website. It went to my Thank you page.

EE4 shows transactions complete.

Is this the normal behaviour. I am just concerned that if the buyer does mot click on the Paypal page that the transaction would be shown as Not Complete whereas Paypal had already processed payment.

Reza


Josh

February 24, 2014 at 10:50 am

Hi Reza,

It turns out that you can make it so PayPal automatically redirects them back to your site by changing a setting in your PayPal account:

https://www.paypal.com/cgi-bin/webscr?cmd=p/mer/express_return_summary-outside


Reza Ali

February 27, 2014 at 4:16 am

Hi Tony. You’re right. Thanks for the tip.


Dean

  • Support Staff

    •

February 27, 2014 at 4:35 am

Hi,

Is this functioning now or do you need further assistance?


Reza Ali

February 27, 2014 at 6:27 am

Hi Dean

Everything is functioning now. Thanks EE Support Team.

Reza
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Status: closed

Updated by Reza Ali 10 years, 12 months ago ago

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