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PayPal not getting Money | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › PayPal not getting Money

PayPal not getting Money

Posted: August 18, 2013 at 10:55 am

Viewing 2 reply threads


Maryland Association of School Librarians

August 18, 2013 at 10:55 am

From my registration page, when people pay with PayPal the money is not being sent to PayPal. I keep getting an IPN error. How do I fix this? I do not have musch background in fixing problems so I need simple directions written so I can understand the directions.


Josh

August 19, 2013 at 8:03 am

Hi there,

Step one is to make sure that the PayPal ID that’s entered in Event Espresso>Payment settings is the correct email address. If it’s the same email address you log in with at PayPal.com then it’s correct.

Further steps can be followed here:

http://staging.eventespresso.com/wiki/how-to-set-up-paypal-ipn/


Seth Shoultes

  • Support Staff

    •

August 19, 2013 at 10:06 am

Hi Lynda,

Can you please send us the email that says the IPN is not working? Also, can you please verify that your PayPal email address is correct on on your Payment Settings page?

While I was looking into your support request, I noticed that you had PayPal Pro activated, but it was not set up correctly (screenshot: http://www.screencast.com/t/jdjQ8oKrhgvP). None of the API fields were populated. Do you have a PayPal Pro account? If not, then the PayPal Pro gateway should not be activated. Just a guess at this point in time, but this may have been why you were receiving these emails stating that the IPN was not working.

Further to this, it looks to me like PayPal is unable to connect to your website OR the “transactions” page (the page that PayPal connects to in order to update the payments), therefore it is unable to update the payment status of your attendees. This can possibly be resolved by adding a stripped down WordPress page template to the “transactions” page that was generated by Event Espresso. I can do this for you, but I will need you to send me FTP login details for your server.
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The original Forum description...

Status: closed

Updated by Seth Shoultes 11 years, 5 months ago ago

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