Posted: March 21, 2014 at 9:18 am
hi guys, When I send out payment reminders, goes to wrong page. Thanks | |
Hello, I see that you mentioned that you recently updated some plugins. Is Event Espresso also up to date? Also could you ensure that all of the Event Espresso pages with shortcodes are published? What page is the link in the email sending your registrants/attendees to? — | |
Hi Lorenzo, You can try the system yourself if you like. Here is a “view your payment Details link. This system has been working fine, until recently. | |
Thanks for the link, I’ve run through a test registration using “test test.” Please void this registration. I’ve checked the links in the email and I can see that the ticket link and pdf link works but the payment details link does not. Could you double check your shortcodes for Event Espresso? Which page has the following shortcode on it? [ESPRESSO_PAYMENTS] — | |
Hi Lorenzo, its on the Thank-you page. But when you display that page, it includes all kinds of additional info and not the payments. Thanks for your support | |
Hi Ray, Please try deactivating Event Espresso and reactivating through WordPress Plugins. Then go to Settings –> Permalinks and re-save. If that does not help, please do share a temporary login securely through the following link: https://staging.eventespresso.com/send-login-details/ Be sure to answer “yes” to the last question, otherwise the submit button won’t appear. — | |
Hi, Did not change anything. I removed all posts. Cheerz | |
Thanks, I’m taking a look now. You’ll receive an update to your email account shortly. Please go ahead and reply to that email. — | |
Looks like its working again. thanks! | |
Glad its working again. The solution was to ensure that all of the Event Espresso pages were assigned through the WPadmin –> Event Espresso –> General Settings page. The thank you page was not assigned to its WordPress page with the EE shortcode. Once this was adjusted, it started working again. — | |
The support post ‘Payment details in email stopped sending the right page’ is closed to new replies.
Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.
