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Payment Confirmation Email | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Payment Confirmation Email

Payment Confirmation Email

Posted: March 19, 2013 at 1:29 pm

Viewing 3 reply threads


mminten

March 19, 2013 at 1:29 pm

I received some messages from a client that said the payment confirmation emails weren’t being received by their customers. I first set the PayPal account to Sandbox mode and then created a new test event. I received the confirmation email for both registration and payment, yea!

Next I tested the event (Girls District Championship) that the latest customer complaint came from. I registered and made a sandbox payment and received only the registration confirmation email (not the payment confirmation email).

I checked the settings and there is nothing different for the test event or the event in question. Is there any reason why I didn’t receive the confirmation email for the second event?


mminten

March 19, 2013 at 1:30 pm

It took a minute but I received the payment confirmation email.


mminten

March 19, 2013 at 1:31 pm

Actually, 13 minutes to be exact.


Dean

  • Support Staff

    •

March 20, 2013 at 2:27 am

So it sounds like this is working but the clients email server is slow.
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The original Forum description...

Status: closed

Updated by Dean 11 years, 10 months ago ago

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