Posted: July 18, 2013 at 8:42 am
I have a site, where i setup event espresso for online tickets, payment modules are Paypal and Moneris. My problem is when testing the payment modules, the payment goes though, i get the payment receipt from paypal and moneris, but it doesn’t show on event espresso that the user paid. How can i fix this issue? Please advise. | |
Hi there, The Instant Payment notifications may not be set up in your PayPal and Moneris accounts. Here is a link to the documentation on how to set up PayPal: http://staging.eventespresso.com/wiki/how-to-set-up-paypal-ipn/ Moneris is set up in a similar way, except they call it the Response URL. Here is a screenshot that shows how to set this up in Moneris: In addtion to the above, the approved and declined URLs should both point to the Thank you page on your website. | |
Hi Josh, I tried what you said, but still not working. Is there any other issue? Please advise. | |
Can you let us know what steps were tried? It will help to know the URL’s of the transactions/notify URL and thank you pages. | |
i enabled the paypal ipn also signed in to the moneris account and plugged in the thank you pages. | |
The response URL should be set to the notify URL, not the thank you pages. On a brand new install of Event Espresso the notify URL will be the /transactions/ page. screenshot of Moneris settings Can you post a link to the transactions page on your website so we can investigate further? | |
Here is the link for transactions page | |
There could be an issue with the type of server that the site is running on. We generally don’t test or support installations on Microsoft’s IIS server. http://staging.eventespresso.com/requirements/ If you notice there is the /index.php/ in the URL, which is typical of the IIS server, I believe that’s the only way to get permalinks to work on those. | |
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