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payment completion not showing on event espresso | Event Espresso - Staging Server

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payment completion not showing on event espresso

Posted: July 18, 2013 at 8:42 am

Viewing 7 reply threads


Digilite Web Solutions

July 18, 2013 at 8:42 am

I have a site, where i setup event espresso for online tickets, payment modules are Paypal and Moneris. My problem is when testing the payment modules, the payment goes though, i get the payment receipt from paypal and moneris, but it doesn’t show on event espresso that the user paid.

How can i fix this issue?

Please advise.


Josh

July 18, 2013 at 9:30 am

Hi there,

The Instant Payment notifications may not be set up in your PayPal and Moneris accounts.

Here is a link to the documentation on how to set up PayPal:

http://staging.eventespresso.com/wiki/how-to-set-up-paypal-ipn/

Moneris is set up in a similar way, except they call it the Response URL. Here is a screenshot that shows how to set this up in Moneris:

screenshot

In addtion to the above, the approved and declined URLs should both point to the Thank you page on your website.


Digilite Web Solutions

July 22, 2013 at 8:23 am

Hi Josh,

I tried what you said, but still not working.

Is there any other issue?

Please advise.


Josh

July 22, 2013 at 10:20 am

Can you let us know what steps were tried? It will help to know the URL’s of the transactions/notify URL and thank you pages.


Digilite Web Solutions

July 22, 2013 at 10:29 am

i enabled the paypal ipn also signed in to the moneris account and plugged in the thank you pages.


Josh

July 22, 2013 at 11:46 am

The response URL should be set to the notify URL, not the thank you pages. On a brand new install of Event Espresso the notify URL will be the /transactions/ page.

screenshot of Moneris settings

Can you post a link to the transactions page on your website so we can investigate further?


Digilite Web Solutions

July 25, 2013 at 1:26 pm

Here is the link for transactions page


Josh

July 26, 2013 at 7:20 am

There could be an issue with the type of server that the site is running on. We generally don’t test or support installations on Microsoft’s IIS server.

http://staging.eventespresso.com/requirements/

If you notice there is the /index.php/ in the URL, which is typical of the IIS server, I believe that’s the only way to get permalinks to work on those.
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Status: closed

Updated by Josh 11 years, 5 months ago ago

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