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Paid tickets not showing as complete | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Paid tickets not showing as complete

Paid tickets not showing as complete

Posted: January 4, 2013 at 5:29 am

Viewing 4 reply threads


irobinson

January 4, 2013 at 5:29 am

After updating to the latest version of Espresso, customers that are buying tickets are not showing as paid in the back end and therefore are not getting tickets sent to there inbox?

All the payment settings for PayPal are in and correct. Not sure where the breakdown is occurring, any ideas?

(http://rampworx.com/tickets)

Thanks


Dean

  • Support Staff

    •

January 4, 2013 at 8:05 am

Hello,

Have you made sure that your wp-content/uploads/espresso directory has been cleared out of old templates (or the contents moved to a backupfolder if they have been modified/need keeping) as it sounds like a template conflict.

You can also try the Simplified Transaction Template here https://staging.eventespresso.com/topic/problems-with-incomplete-payments-download/


irobinson

January 4, 2013 at 10:39 am

Hi Dean.

The folder uploads/espresso/templates/ was empty…


Josh

January 4, 2013 at 11:17 am

Hi there, can you try removing the social buttons from the transactions page:

http://rampworx.com/transactions/

Please also be sure that there are not any files in /wp-content/uploads/espresso/gateways from an older version of Event Espresso.


irobinson

January 4, 2013 at 5:28 pm

Hello,

Problem fixed, i changed the permission of “espresso/log” to 777 and changed the template of the page, all seems to be working now.

Also for future MailChimp updates, it would be nice if it didnt wipe the API key every time, saves editing all the events subscription lists again.

Thanks
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Status: closed

Updated by irobinson 12 years, 1 month ago ago

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