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Oversold Event | Event Espresso - Staging Server

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Oversold Event

Posted: August 2, 2013 at 6:26 pm

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Trevor Tessier

August 2, 2013 at 6:26 pm

Hello, I am just trying to figure out the reasons an event would oversell. We had 20 spaces available but sold 22. Everything looks legit in the back end and I can’t figure out what went wrong to avoid this in the future. Any ideas what to check?


Sidney Harrell

  • Support Staff

    •

August 4, 2013 at 8:56 pm

Currently the check for whether an event is full is done when the registration page loads and not when it is submitted. So there is a window where the event can oversell if the registration page is loaded by, for example, 3 people when there is 1 spot left. Can you check the times that the last people registered and see if they are tightly clustered?
The other possibility is that there are 2 non-completed registrations. Incomplete and pending registrations are not counted toward the limit.
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Status: closed

Updated by Sidney Harrell 11 years, 5 months ago ago

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