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Not receiving payment confirmation email from Paypal; incomplete registration | Event Espresso - Staging Server

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Not receiving payment confirmation email from Paypal; incomplete registration

Posted: July 23, 2012 at 8:23 am

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Kate Brennan

July 23, 2012 at 8:23 am

Turns out, I misunderstood the issue my client was having. (I posted recently.) This is the problem: “There is no information getting back from Paypal confirming payment with event espresso, the registration shows as incomplete and it does not cut off registrants.” Currently, they are using EE lite. Is this feature only available with the paid version(s)?
Thank you!


Josh

July 23, 2012 at 8:38 am

The feature should work with either version. There can be multiple points of failure between PayPal and the web server running Event Espresso. There are a few troubleshooting steps that can be found in the lite version’s Help/support menu under the FAQ section. Look in yoursite.com/wp-admin/admin.php?page=support#faq

If you’d like someone from the support team to further troubleshoot this for you, I can suggest purchasing a premium support token.


Adam Torel

September 7, 2012 at 3:01 pm

sorry, wrong place.

  • This reply was modified 12 years, 4 months ago by Adam Torel.
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Status: closed

Updated by Adam Torel 12 years, 4 months ago ago

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